Ingwe Digital Solutions Terms and Conditions

Ingwe Digital Solutions - Your Digital Solutions Partner.

1. Introduction

These Terms and Conditions ("Terms") govern your use of web hosting, domain registration, and related digital services ("Services") provided by Ingwe Digital Solutions ("Ingwe", "we", "us"), operating from South Africa. By creating an account, placing an order, or using our Services, you agree to these Terms.

2. Accounts

  • You must provide accurate, current and complete information when registering and keep it updated.
  • You are responsible for safeguarding your login credentials and for all activity under your account.
  • Accounts may not be shared, resold or transferred without our written consent.

3. Services and Provisioning

  • Services are provisioned after confirmation of payment, normally within minutes, but no later than 24 hours unless we notify you otherwise.
  • We may upgrade infrastructure, apply security patches or perform scheduled maintenance. Where downtime is expected, we will give reasonable advance notice.

4. Fees, Billing and Payment

  • All prices are quoted in South African Rand (ZAR) and include VAT where applicable.
  • Services are billed in advance on the cycle you select (monthly or annually). Invoices are issued through your client area and payable by the due date shown.
  • Supported payment methods include PayFast, major cards, Google Pay and Apple Pay, as made available in your client area.
  • Overdue accounts may be suspended 7 days after the due date and terminated after 21 days, after which data may be deleted.

5. Refunds and Cancellations

  • New shared hosting orders carry a 14-day money-back guarantee. Refund requests within this window receive a full refund of hosting fees.
  • Domain registrations, renewals, transfers and SSL certificates are non-refundable once processed, as these are committed to third-party registries.
  • You may cancel any Service from your client area; cancellation takes effect at the end of the paid period unless you request immediate termination.

6. Acceptable Use

You may not use the Services to host, store, distribute or link to:

  • unlawful, defamatory, infringing or fraudulent content;
  • malware, phishing pages, botnet controllers or spam-sending scripts;
  • content that violates another person's privacy or intellectual property rights.

Bulk email may only be sent in compliance with applicable law (including POPIA and the ECT Act) and our mail limits. We may remove content or suspend Services immediately where we reasonably believe this clause is breached.

7. Fair Resource Usage

Shared hosting resources (CPU, memory, disk I/O, inodes) are subject to fair-use limits published on our plan pages. Accounts that persistently degrade server performance for other clients may be asked to upgrade or may be throttled after notice.

8. Service Level

We target 99.9% network uptime per calendar month, excluding scheduled maintenance and events beyond our reasonable control. If we fail to meet this target in a given month, you may request a pro-rata hosting credit for the affected period; credits are your sole remedy for downtime.

9. Backups

We run routine platform backups for disaster recovery. However, you remain responsible for keeping your own off-site copies of your content and databases. Restoration from our backups is provided on a best-effort basis.

10. Suspension and Termination

We may suspend or terminate Services with immediate effect where: payment is overdue; these Terms are materially breached; or continued operation poses a security or legal risk. You may terminate at any time from your client area. On termination, we may delete all data associated with the Service after 30 days.

11. Domains

Domain registrations are subject to the registry terms for the relevant TLD (including the ZACR terms for .za domains). Renewal reminders are sent to your account email; failure to renew before expiry may result in loss of the domain.

12. Intellectual Property

You retain ownership of content you host with us. We retain ownership of our platform, branding and systems. Portions of our platform incorporate open-source software used under the Apache License 2.0.

13. Limitation of Liability

To the maximum extent permitted by South African law: the Services are provided "as is"; we are not liable for indirect, special or consequential damages, loss of profits, data or goodwill; and our total liability for any claim is limited to the fees you paid us in the 3 months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot lawfully be excluded, including under the Consumer Protection Act 68 of 2008 where it applies.

14. Privacy

We process personal information in accordance with our Privacy Policy and the Protection of Personal Information Act 4 of 2013 (POPIA).

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be announced in your client area or by email at least 14 days before taking effect. Continued use of the Services after the effective date constitutes acceptance.

16. Governing Law and Contact

These Terms are governed by the laws of the Republic of South Africa. Questions and legal notices: support@ingwedigital.co.za.

Last updated: 12 June 2026

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